A Digital Investment Service is an automated, algorithm-driven financial planning and investment service that automatically invests client assets based on information and profiles provided by the clients. The investment service is provided using only algorithm which also eliminates the intervention of human emotion.
MYTHEO is the Malaysian version of THEO Japan which is one of the leading digital financial advisors and asset management companies based in Japan. The principle of our portfolio strategy is to deliver a specifically customized portfolio for investors based on their individual risk profiles and long-term goals. The algorithm is used to construct a customized portfolio by combining weights from three functional sub-portfolios, which are the Growth, Income and Inflation Hedge portfolios.Meanwhile, another set of algorithm constructs each functional portfolio, which results in over 25 ETFs covering different asset classes across multiple global region.Through this two-stage portfolio construction utilising algorithms and investment in low-cost ETFs, the portfolio will indirectly own more than 10,000 securities in the underlying. In this instance, the risks are well-distributed. Any event that affects the individual stock will only have a little impact on the overall portfolio.
The fund manager for MYTHEO is GAX MD SDN BHD, a licensed entity approved by the Securities Commission (SC) Malaysia. The company is jointly owned by Silverlake Digital INX which is part of the Silverlake Group, a digital innovation leader in Asia, and Money Design, which is one of the leading digital asset management companies in Japan.
MYTHEO is a personalized investment service that utilizes the technology to assist clients to invest globally and diversify risks. Our platform is flexible, automated and low-cost. Our mission is to help our clients to accomplish three main financial goals:
MYTHEO is currently operating only in Malaysia. However, THEO Japan has been operating since February 2016 and is currently servicing more than 100,000 clients.
At MYTHEO, what you see is what you pay. No trading fee, no exchange fee, no redemption fee, no surprise charges, and that’s a promise.
MYTHEO's investment process requires the construction of portfolios in TWO-STAGES by utilizing different sets of algorithms at each stage. In the first stage, the algorithm is used to construct a CUSTOMIZED PORTFOLIO through the allocation of weightages from three functional portfolios: THE GROWTH PORTFOLIO, INCOME PORTFOLIO and INFLATION HEDGE PORTFOLIO.The construction of the CUSTOMIZED PORTFOLIO is based on the risk profile and objective of each investor that are collected through the questionnaires. If the investor does not agree with the recommended portfolio, the investor has the flexibility to adjust the asset allocation based on his/her risk preference.In the second stage, an algorithm is used to construct each functional portfolio (GROWTH PORTFOLIO, INCOME PORTFOLIO and INFLATION HEDGE PORTFOLIO) utilising more than 25 ETFs. At this stage, the MYTHEO fund manager has full discretionary to decide the asset allocation using a different set of algorithms.Below are details of the functional portfolios of MYTHEO.
All investors deposits and assets are in custody of our appointed trustee, Malaysian Trustees Berhad which was incorporated in 1975 and registered under the Trust Companies Act 1949. The shareholders of Malaysian Trustees Berhad are companies under RHB Group which include RHB Bank Bhd, RHB Investment Bank Berhad, RHB Nominees (Tempatan) Sdn Bhd, RHB Nominees (Asing) Sdn Bhd and RHB Futures and Options Sdn Bhd.
Malaysian Trustees Berhad was incorporated in 1975 and registered under the Trust Companies Act 1949. Five (5) established shareholders of Malaysian Trustees Berhad are companies under RHB Group which include RHB Bank Bhd, RHB Investment Bank Berhad, RHB Nominees (Tempatan) Sdn Bhd, RHB Nominees (Asing) Sdn Bhd and RHB Futures and Options Sdn Bhd.
Foreign citizens who reside in Malaysia and are above the age of 18 years old are welcome to open an account with us, subject to certain restrictions and compliance.
We provide a low entry amount for you to start investing globally. You can begin investing with MYTHEO with capital as little as RM100. Any subsequent top-ups can be as little as RM100.
All Malaysian citizens or foreign citizens that reside in Malaysia that are above the age of 18 years old are welcome to open an account with us.
Currently, our platform is not able to accommodate the opening of account by US citizens. We will announce should the service be made available in the future.
We apologise that the Joint Account service is not available for now. We will announce should the service be made available in the future.
MYTHEO allows you to have 6 different investment portfolios. You can have the flexibility of having one investment portfolio managed by MYTHEO’s recommended strategy and other investment portfolios customized to your choice with different weightages, for example a higher weightage in the Growth functional portfolio to achieve higher returns but with increased risk.All these different investment portfolios will continue to be managed, rebalanced and optimized accordingly.
All Malaysian above the age of 18 years old including those who live overseas are welcome to open an account with us, subject to the terms and conditions of the Account Opening Agreement.
We always welcome investors to sign-up and open an account with us. There is no upfront fee during sign-up. We only charge a management fee, which has a tiered rate based on each investor’s investment amount. Please refer to our fees table. Even before opening a MYTHEO account, you can enjoy a free profiling.
We assure that our platform is easy to use, flexible and convenient even if you consider to close your account. To close your account, just follow the steps below:
Residents without domestic borrowings are free to invest abroad. However, in accordance with Bank Negara Malaysia's FEA ruling, you are allowed to invest up to RM1,000,000 (your total foreign currency asset inclusive of MYTHEO investment) equivalent per calendar year in aggregate if you have the following domestic ringgit borrowings:- more than 1 housing loan- more than 1 vehicle loan under the hire purchase actIf you do fall in the above segment, to be able to invest more than RM1,000,000, you will need to obtain a written approval from Bank Negara Malaysia. You will also need to confirm that not more than 50% of your investment funds are in foreign currency assets, inclusive of MYTHEO investment.
MYTHEO is a product of GAX MD SDN BHD, a licensed entity approved by the Securities Commission (SC) Malaysia.
At MYTHEO, we utilise technology as an interface in building and maintaining relationships with investors. We use the power of the internet and digital network to enable our investors to have direct access to our services. With this, we eliminate the need for third party distribution which can be very costly.The core of our investment process is a sophisticated algorithm and artificial intelligence to construct a portfolio using low-cost instruments such as ETFs. Due to our model, we don’t have to spend to hire a team of Analysts and Fund Managers. The wonderful part is that the majority of the cost savings are returned to the investor in the form of lower fees.
We invest primarily in US listed ETFs that require USD for investment. Therefore, we convert all non-USD currencies into USD in order to invest in the selected ETFs.
MYTHEO invests in ETFs because they are the most cost-effective way to build highly diversified portfolios. ETFs are exchange listed products and we select ones with deep liquidity, high trading volumes, and low expense fees.
Currently MYTHEO only invest in conventional ETFs across all asset classes such as Equity, Fixed Income and Commodities.
Upon the completion of registration, you are required to submit documents such as a copy of MyKad, Passport and Utility bills / Bank Statement for validation. Your account should be up and running within one business day after the submission of the documents.
You will need to provide the following:
You may contact us through:
MYTHEO will determine your portfolio during registration based on the 5 questions posed to you during the registration process through the mobile application or webpage.Please answer the 5 simple questions diligently, as this will help to determine your profile and your portfolio.
MYTHEO provides a customised portfolio for each individual client. The questionnaire will help MYTHEO to know you better, understand your needs and objectives in greater detail. By analysing your profile, we will use the algorithm to construct a portfolio that fits your goals while taking into consideration the acceptable risk tolerance level.This enables MYTHEO to create your investment risk profile, design a portfolio that meets your investment needs and select the ETFs to invest in.
Through scanned copy of your MyKad (front and back) for Malaysians or passport for foreigners residing in Malaysia, a current utility bill or a copy of your Bank Statement.
Information on clients is vital to help in understanding and validating the status of our clients. This procedure is also to comply with all rules imposed by relevant authorities and the Personal Data Protection Act (PDPA).
We are committed to create an easy to use platform and making the whole process of setting up an account so easy that it can be completed in just a matter of minutes. For verification purposes, we need documents such as a copy of MyKad, Passport and utility bills to be submitted. Once everything is in order, your account should be up and running by the next business day.
Our webpage and mobile application are available 24 hours a day and 7 days a week. You can change your profile at any time at your convenience by following the steps below:
Please take note that you are only allowed to change your investment profile up to 6 times per calendar year.
An Exchange-trade fund (“ETF”) is an investment fund that is traded on a stock exchange. An ETF is designed to track a specified index by holding assets such as stocks, bonds or commodities that match the index. By buying a unit in the ETF, an investor can get exposure to all of the assets held by the ETF.ETFs offer a low-cost, highly efficient way for individual investors to build portfolios with more flexibility, greater transparency and lower costs as compared to traditional mutual funds.
ETFs are similar to mutual funds since they contain a basket of securities, but unlike mutual funds that are priced once a day, ETFs can be traded intraday.Investing in ETFs allows for low expenses, low trade costs, diversification and liquidity.
MYTHEO invests in ETFs across all asset classes across Equity, Fixed Income and Commodities. Please click on the link below to view the list of ETFs that are currently inside our investment universe:https://www.mytheo.my/mytheo/etfs.html
The US is the largest ETF market in the world. It has the widest range of ETFs and the most liquidity. There are US-denominated ETFs that offer exposure to a very wide range of global markets. This enables us to create client portfolios quickly and cost-effectively.
Dividends paid by ETFs in your portfolio will be credited to your MYTHEO account and then automatically reinvested. If you wish to receive the dividends, you will need to withdraw part of the operating funds.
MYTHEO is just the service provider, you are the legitimate owner of the ETFs in your portfolio.
ETFs, similar to stocks and mutual funds, have risks. Risks include the following:
Losses may occur due to the risk mentioned above and affect the investment principal amount.
Currently there is no comparable benchmark. We aim to operate in accordance with investment objectives of each functional portfolio (Growth • Income • Inflation Hedge).
Each functional portfolio has a benchmark to measure its long-term performance. Having said that, the benchmark is just for our reference and we do not aim to track these indices. Consequently, there will be large deviations in performances in the short-term.
All withdrawals are paid into the bank account that is registered with us. Please ensure that your bank account information is correct and up to date.
Yes, you may submit a deposit from a joint bank account as long your name appear as one of the account holder.
This service is currently not available for now. We will announce should the service be made available in the future.
No. The main objective of MYTHEO is to provide a hassle-free and low-cost investment solution to investors. MYTHEO only charge an annual management fee to its clients. MYTHEO fully covers any other expenses including the fees related to deposits and withdrawal, transactions of securities and many others.
For both deposits and withdrawals, RM100 is the minimum, while there is no maximum limit. However at any one time, only a single withdrawal is allowed. The next withdrawal can only be done after the prior withdrawal has been cleared.
We accept deposits from Financial Institutions that are licensed by Bank Negara Malaysia.
Yes, you can make periodic deposits to your account.At MYTHEO we always encourage investors to invest consistently. Our platform is linked to all banks in Malaysia. Therefore, investors can instruct their banks to automatically make periodic deposits into their MYTHEO accounts.Alternately, you can make a standing instruction with a periodic deposit to your MYTHEO account by registering for the Regular Savings Plan. For further information, you may refer to the Regular Savings section of this FAQ.
Upon receiving the redemption request, we will immediately sell the ETFs held in your portfolio, transfer the money and convert it to MYR. We estimate to transfer the money into your bank account within seven business days.
The cash from withdrawals will be transferred to the bank account that is registered with us. You can register as many bank accounts with us for more convenience.
Our policy is to transfer the money in Malaysia Ringgit (MYR). We will announce should there be any changes to this policy in the future.
You can add, update and change your registered banking accounts through the mobile application and website at any time. However, you are required to submit the bank statement for verification.
There can only be one outstanding withdrawal request at one time. Subsequent withdrawals can be submitted once the previous request has been processed.
At MYTHEO, we always encourage investors to invest regularly because we believe that an investment needs time to grow. So, the longer your money is invested, the higher your chances of reaching your goals.Investing the same amount on a regular basis is called "dollar cost averaging" and is a popular investing technique.By investing the same amount regularly, regardless of whether the market is high or low, you can reduce the risk of investing too much when the market is expensive. If you continue to invest fixed amounts at regular intervals, over time, your purchase prices will be averaged out. Also, by setting up an automatic bank payment on a fixed date each month, you can invest for the long term without being influenced by short-term market fluctuations.By registering with MYTHEO’s Regular Savings Plan which is an automated standing instruction, you are committing a fixed amount of money to invest, on a regular basis (e.g. the 28th of every month). It removes the hassle for you to remember and perform the fund transfer yourself monthly.
Deposit is used if you intend to perform a single investment on MYTHEO.Regular Savings is an automated standing instruction that you set on MYTHEO, which allows you to commit a fixed amount of money to invest, on a regular basis (e.g. the 28th of every month). When you enroll for regular savings, you allow your bank to deduct funds from your bank account into MYTHEO which would then be invested, making your future regular investments hassle-free.Deposit Reminder is an alert which you can set to remind yourself to perform deposits into your MYTHEO account. On the date when the reminder is due, you will receive an email and a push notification message that pops up on your mobile device.
Yes, it is recommended to have regular savings with MYTHEO. One of the fundamental principles of investing is to put your money to work as soon as possible. Investing on a regular basis regardless of whether the price is high or low can help you become a more disciplined investor. This takes some of the emotion out of investing, avoids any delays in putting your money to work and avoids the pitfalls of trying to time the market.
Ensure that you have registered for internet banking before you register for MYTHEO’s Regular Savings Plan. This is because you are required to login to your internet banking portal to have your account credentials authenticated (i.e. self-authentication).You can then set up regular savings at your convenience by following the steps below:
For investors with multiple portfolios, you may allocate your savings amount to each portfolio manually. Alternately, you may select the “Auto Allocate” option if you wish to let the system distribute the savings amount evenly to all your portfolios.
You can register for the Regular Savings Plan as soon as all relevant supporting documents (i.e. NRIC/Passport and/or utility bills) submitted during your initial MYTHEO registration have been successfully verified by the MYTHEO team.
You are able to deduct funds for your Regular Savings Plans from a maximum of two (2) Banks. Do note that you can only assign one regular savings deduction per Bank per date.However, you may have two (2) regular savings deductions standing instruction per month on different dates from different Banks. For example, funds can be deducted from one account in Bank A on the 7th and another account in bank B on the 28th of the month.
The minimum savings amount for the Regular Savings Plan is MYR100 per transaction while the maximum savings amount per transaction is MYR30,000*.*Subject to your internet banking limit with your bank, whichever is lower.
To ensure that the bank account which you have nominated is active, MYR1.00 will be debited (i.e. deducted) from your account during the registration of the Regular Savings Plan. However, GAX MD will refund MYR1.00 to you via a reinvestment into your MYTHEO account upon successful registration.
Your email address and mobile number are defaulted on the Regular Savings registration screen. Your email address is for you to receive an email notification on whether your registration was successful or not. This email is sent by PayNet, our payment gateway partner who facilitates the fund transfers.Subject to availability from respective bank, your mobile number is for the bank to send a SMS notification to you when your bank account has been deducted of the regular savings amount on the scheduled savings date.
You may choose to have your scheduled savings date on the 7th, 14th, 21st or 28th of the month.
Your account will be deducted once your bank receives an instruction which is generated and sent on the morning of the 28th every month. Your money will be invested on the next business day, provided that the 28th is a business day. However, if 28th is a non-business day, the process will be carried forward to the next business day.
Yes. We provide the flexibility for our investors to temporarily suspend their regular savings and to reinstate it at a later date.
You may nominate to use either your savings or current account. It can also be a joint account which you are one of the account holders.
Yes. You will receive an email, push notification and notices (on the App) from MYTHEO on the transaction.
Please call us at 03-8408 1613 where our Customer Experience Team will be glad to assist you in updating your new mobile number on MYTHEO.In your subsequent login to MYTHEO, you will be given an option whether you would want to update your new mobile number in the Regular Savings particulars. This is for your bank to send SMS notifications* to you when your bank account is deducted of the regular savings amount on the scheduled savings date.*Subject to availability from your respective bank
On the scheduled savings date (i.e. the 7th, 14th, 21st or 28th of a month), please ensure that there is sufficient balance in your nominated bank account to meet the amount that you have set for the Regular Savings Plan.Also, ensure that your Internet Banking Limit is set with a sufficient transaction limit.
If there are insufficient funds in your bank account to meet the savings amount that you have set in the Regular Savings Plan, the transaction will not go through. You will receive an email, push notification and notice (on the App) from MYTHEO to inform you of this.
Yes, you are allowed to amend those three fields. You will not be charged when you amend the savings amount and scheduled savings date.With regards to the maximum savings limit, MYR1.00 will be debited (i.e. deducted) from your account for this amendment because this is to ensure that the bank account which you have nominated is active. However, GAX MD will refund MYR1.00 to you via a reinvestment into your MYTHEO account.
Yes. You can terminate your Regular Savings Plan by tapping on the ‘Terminate’ button available on the ‘Update Regular Savings’ screen. Unfortunately, if you intend to start a Regular Savings Plan again in the future, you are required to register again.Alternatively, you may temporarily suspend your Regular Savings Plan and reinstate it at a later date. This way, you need not register again.
You will be required to terminate all your active Regular Savings Plan before you can close your MYTHEO account. A message will be displayed to alert you if there are any Regular Savings Plans that are still active.
On another note, you can revert to the “Leave it to MYTHEO” option, where it will adjust the portfolio automatically based on your current investment needs. To proceed with this option, select “Leave it to MYTHEO”. Click ’OK’ on the message displayed and your portfolio will be updated.
You can change the setting to "Leave it to MYTHEO" by following these steps:
This is the option to “Leave it to MYTHEO”. Based on your answers to the questionnaire, MYTHEO will recommend a target asset allocation, automatically rebalance the portfolio to keep you close to the target, invest any cashflows and even update the target allocation each year as you get older.
No, your actual portfolio will change as market prices move and if there is a cashflow in your portfolio. MYTHEO automatically rebalances to ensure that your portfolio stays close to the target allocation.
MYTHEO will adjust the portfolio automatically to keep you close to your target asset allocation and invest any cashflows. Also, each year as you get older, MYTHEO will automatically update the target asset allocation to reflect your changing investment needs.
Multiple investment Portfolio allows you to have more than one investment portfolio tailored for you. This can be achieved by directly creating your portfolio allocation or choosing your risk tolerance and duration of investment, so that you can take advantage of this additional route to diversify and reach your investment goals.MYTHEO allows you to have 6 different investment portfolios. You can have the flexibility of having one investment portfolio managed by MYTHEO’s recommended strategy and other investment portfolios customized to your choice with different weightages, for example a higher weightage to the Growth functional portfolio to achieve higher returns but with increased risk.
You can create additional portfolios at your convenience by following the steps below:
If you wish to personalise your portfolio, you may adjust the slider to change the Growth-Income-Inflation Hedge as desired, based on your investment risk preference. On another note, you can revert to let MYTHEO recommend a portfolio for you in which it will adjust the portfolio automatically based on your current risk tolerance and duration you intend to invest.
You can navigate between the portfolios by following the steps below:
*Note: Swiping is only applicable if you have more than 1 portfolio
Yes. When you place a deposit, you may allocate a fixed amount to each respective portfolio or you may opt for an auto-allocation by tapping on the 'Auto Allocate' button. For example, if you choose to deposit MYR1,200 and you have 6 portfolios, the auto-allocate feature will divide your deposit equally and assign MYR200 to each portfolio. You can still amend the amount to each portfolio but the total must tally up.
Withdrawal is simple by following the steps below:
To close your portfolio, just follow the steps below:
For each active portfolio, we only charge a management fee of 0.5% - 1%. You may refer to our fees structure table in this FAQ.
Yes, you are able amend your portfolio by following the steps below:
MYTHEO allows you to have up to 6 different investment portfolios at any one time. Portfolio switching is a facility which enables you to move funds from one portfolio to another portfolio.
Our webpage and mobile application are available 24 hours a day and 7 days a week. You can perform Portfolio Switching at any time at your own convenience by following the steps below:
In the Portfolio Switching screen, the system will display the current balance (in MYR) from the source portfolio which you have selected. It will also display the maximum amount that you can switch. This amount takes into consideration that you must maintain a minimum equivalent amount of USD25 in the source portfolio after switching.Select the target portfolio and the amount you wish to switch. If you intend to switch all your funds from the source portfolio, check the box “Switch ALL funds” and once this process is completed, the source portfolio will be tagged as closed.
Currently you can only switch to a single portfolio.
The minimum portfolio switching amount is MYR200.
Yes. A minimum amount of USD25 is required in order to maintain the account in the source portfolio. You are also required to have a minimum amount of USD25 in all portfolios.
The first 6 switches in a calendar year are free. Subsequent switches in the same calendar year will cost USD2.50 per switch.
There is no limit imposed on the number of Portfolio Switching an investor can perform per calendar year.
The amount that you can switch must be denominated in MYR.
It will take within one to two business days to complete the switching process. This is because when a switching request is made, it triggers the algorithm to sell some/all of your ETFs from the source portfolio and repurchase new ETFs for the target portfolio.
Once the switching confirmation button is selected, you will not be able to cancel it.
The actual amount switched may differ subject to the quantity of fractional units of ETF that can be sold and bought during trading.
Management fee accrued from the source portfolio will be transferred to the target portfolio.
MUST aim to give you and your portfolio security and stability. It makes periods of high volatility more tolerable by providing an avenue for investors to diversify away from riskier investments into safe haven USD Cash.
MUST can be subscribed via deposit when accompanied by a deposit into a MYTHEO Omakase or Global ESG portfolio. The deposit must meet the minimum criteria in a single transaction, which is RM500 for MUST and RM100 for MYTHEO Omakase or Global ESG portfolio.
MUST can also be accessed via switching from existing MYTHEO portfolios (MYTHEO Omakase or Global ESG).
Besides that, MUST is also available as an option when initiating a withdrawal request.
As at 30 November 2023, the gross interest rate for MUST is 4.83% p.a.
MYTHEO accrues the interest daily and post actual interest monthly at the beginning of the following month for MUST.
No direct withdrawal is allowed for MUST. In order to withdraw, funds need to be moved into a MYTHEO USD-based portfolio (such as MYTHEO Omakase or Global ESG portfolio), before proceeding with the withdrawal from the USD-based portfolio.
Price / Fee StructureAt MYTHEO, what you see is what you pay. No trading fee, no exchange fee, no redemption fee, no surprise charges, and that’s a promise.
Fee ComputationAs an example, for an investment amount of USD45,000, the amount and rates chargeable based on our price structure will be as follows:
There is no capital gain tax on trading of securities in both Malaysia and the US.
Dividends on US listed ETFs are subject to 30% US withholding tax. Investors will then receive dividends on net basis after deducting the withholding tax.
Your money is safely kept by our Custodian, the Malaysian Trustees Berhad (subsidiary of RHB Banking Group), who is responsible for custodian services. The Custodian will then transfer the money to our overseas broker who will hold the ETFs on your behalf. The overseas broker account is also managed by the Custodian to provide an additional level of security for your assets.
Your money and investments are held by the trustee and you are the outright owner. Any corporate action involving MYTHEO will have no effect on clients' investment.
All investors deposits and assets are held by our Custodian, the Malaysian Trustees Berhad, who is responsible for custodian services. The Custodian will then transfer the money to our overseas broker who will hold the ETFs on your behalf. The overseas broker account is also managed by the Custodian to provide an additional level of security for your assets.Malaysian Trustees Berhad (MTB) is chosen due to their long-standing experience in custodian service since 1975. It is are registered under the Trust Companies Act 1949. The five (5) established shareholders of Malaysian Trustees Berhad (MTB) are RHB Capital Berhad, RHB Investment Bank Berhad, RHB Nominees (Tempatan) Sdn Bhd, RHB Nominees (Asing) Sdn Bhd and OSK Futures and Options Sdn Bhd.The fund manager for MYTHEO is GAX MD SDN BHD, a licensed entity approved by the Securities Commission (SC) Malaysia. The company is jointly owned by Silverlake Digital INX which is part of the Silverlake Group, a digital innovation leader in Asia, and Money Design, which is one of the leading digital asset management companies in Japan.GAX MD SDN BHD have undergone stringent security controls and compliance checks. Its operational and system readiness have also been certified by an external 3rd party auditor.
All your data and MYTHEO's IT infrastructure are stored in Tier 3 verified Data-Center and subjected to an annual audit. This will better protect your information and reduces all forms of service disruption to a minimum.In addition, two-factor authentication (2FA) is used: One Time Password (OTP) and CAPTCHA2FA is a security process in which the user provides two different authentication factors to verify themselves to better protect their credentials. This will add an additional layer of security to the authentication by making it harder for unauthorised access to our customer's accounts, thus the password alone is not enough to pass the authentication check.We also advocate a strong password policy which is an essential protection from financial fraud and identity theft. This password policy requires passwords to be between 8 to 20 characters and contain at least:
Apart from the above security measures, we practice account lockouts in which users only have 3 login attempts to enter their password before their account is locked. This is to prevent any malicious attempt from guessing the username and password to gain access to other accounts.There is also an option for bio-metrics login using fingerprints (both iOS and Android devices) and facial recognition (iOS devices) which does not require a password to login.
For security reasons, the application will automatically log you out after a period of inactivity.
You are allowed to sign on through multiple devices (web and app) but only one sign on is allowed at any one time.
Yes, we are governed by the Personal Data Protection Act 2010 (PDPA)
All your data and MYTHEO's IT infrastructure are stored in Tier 3 verified Data-Center and subjected to an annual audit. This will better protect your information and reduces all forms of service disruption to a minimum. In addition, two-factor authentication is used: One Time Password (OTP) and CAPTCHA.All investors deposits and assets will be held by our Custodian, the Malaysian Trustees Berhad, which is responsible for custody services. The Custodian will then transfer the money to our overseas broker who will hold the ETFs on your behalf. The overseas broker account is also managed by the Custodian to provide an additional level of security for your assets.
Clients' deposits are separated from the web system. Even if there is an attack that causes the web system to be down temporarily, there is no effect on the clients' deposits. In case the web system is down, payment request, account cancellation, portfolio change, etc. can still be done via email. Our customer support will contact you to follow-up under such circumstances.
Yes, statement is generated on the 1st week of the month. You may download or print it from the app by following the steps below:
Upon the death of the account holder, the family need to inform our customer service. Please prepare the required documents and email to us at firstname.lastname@example.org:
You can reset your password from the account settings.
Kindly contact our customer support via live chat or email at email@example.com for assistance.
You may update the following fields on your own:
For changes to other information, please contact our customer support by live chat or email us firstname.lastname@example.org assistance.
and start your digital investment journey with MYTHEO!